As parties of our group booking headed to YahSo restaurant, we started getting calls saying there was no booking and so the evening started. Turns out that despite seeing the owner in person and completing a booking form there was no actual table booking on their systems.
At first, I jumped to the ‘on No, not another black business with poor service’ bandwagon but dug deeper into the root cause if the problem. Turns out the back office sticks to it procedure of booking form and deposit for all group bookings. We failed to respond in time to their Gmail account and there you have it.
Yet another case of technology taken too far, visiting the restaurant the day before with the human factor was fruitless. Booking facelessly online would have secured a table.